Shipping policy

Last updated: 20 October 2026

Delivery options and charges

The delivery destinations, methods, estimated times and charges available for your address are shown at checkout before you pay.

For eligible one-time UK orders, free standard delivery is available from £50. The delivery option and any conditions that apply are confirmed at checkout.

UK subscription products have free standard delivery on the initial order and on recurring deliveries.

If your basket contains both subscription and one-time products, the subscription items keep free standard delivery. The one-time items follow the normal £50 free-standard-delivery threshold, based on the whole basket’s order total. Below that threshold, a delivery charge may apply to the one-time part of the order. Your delivery options and any charges are confirmed at checkout before you pay.

Delivery times

The estimate shown at checkout applies to the delivery option you select. Dates are estimates unless we expressly agree a guaranteed date. We aim to deliver without undue delay and, unless another timeframe is agreed, within 30 days of the contract being formed.

Tracking your order

When tracking is available, use the link in your dispatch confirmation or order updates. If you cannot find an update, check your email spam folder or contact info@supvito.com with your order number.

Your delivery address

Please provide a complete and accurate delivery address. If you spot a mistake, email info@supvito.com immediately. We will try to help before dispatch, but an address change cannot be guaranteed after processing or dispatch.

For future subscription deliveries, use Manage subscriptions to review the available address options before the next renewal is processed. Changing your subscription details does not change an order already processed.

Delayed, missing or damaged deliveries

If your order is late, tracking appears incorrect, an item is missing, or your parcel arrives damaged, contact info@supvito.com with your order number and the relevant details. Photographs of damaged packaging or products can help us investigate.

We remain responsible for goods until they are delivered to you or a person you have identified to receive them. Your statutory consumer rights are not limited by a carrier investigation or by this policy.

Destinations outside the UK

Available destinations are confirmed at checkout. If your address is not accepted, contact us before ordering. We do not guarantee delivery to a destination that is not offered at checkout.

Returns

For cancellation, return and refund information, email info@supvito.com.