FAQs

When tracking is available, follow the link in your dispatch confirmation or order update. Check your spam folder if you cannot find the email. You can also use the contact page or email info@supvito.com with your order number.

Check the latest tracking information and the delivery estimate for your chosen service. If the parcel is overdue or the tracking has stopped updating, email info@supvito.com with your order number so we can investigate. Your statutory delivery rights are unaffected.

Your dispatch confirmation shows which items have been sent. Check any further dispatch updates if part of an order is missing. If you are unsure whether an item is still due or has been omitted, contact info@supvito.com with your order number.

The Supvito name may appear on the shipping label. If you have a particular packaging or privacy request, email info@supvito.com before ordering so we can explain the available arrangements.

Email info@supvito.com as soon as you notice an error, including your order number and the correct address. We will try to help before dispatch, but cannot guarantee changes after an order has been processed or dispatched. For a future subscription delivery, review the address in Manage subscriptions before the next renewal is processed.

If tracking says delivered but you have not received the parcel, check the delivery details and whether someone at your address accepted it, then contact info@supvito.com. If tracking is missing or a parcel appears lost, contact us with your order number. We will investigate with the carrier; this does not limit your consumer rights.

The destinations we can deliver to are shown at checkout once you enter your address. If your address is not accepted, email info@supvito.com before placing an order. We cannot promise delivery to a destination that is not offered at checkout.

Delivery options and estimated times are shown at checkout before you pay. When tracking is available, your dispatch confirmation includes the latest delivery information.

UK subscription products have free standard delivery on the first order and recurring deliveries. For one-time UK purchases, free standard delivery is available from £50. In a mixed basket, subscription items keep free standard delivery; one-time items follow the normal £50 threshold based on the whole basket’s order total. Any applicable charge is shown at checkout. See our Shipping Policy or contact us if your parcel is overdue.

Please do not consume a product that appears damaged or unsafe. Email info@supvito.com with your order number and photographs of the product and packaging if available. Our team will review the issue and explain the next steps.

Email info@supvito.com with your order number, the item you would like to return and the reason for your request. Our team can provide the current return instructions and the correct returns address for your order.

Yes. Open Manage subscriptions to pause your subscription or skip an upcoming delivery, and complete the change before that renewal order is processed. If you need help, email info@supvito.com. A change does not automatically cancel an order already processed or dispatched.

Open Manage subscriptions to see the product-change options available for your subscription. If the formula you want is not available there, contact info@supvito.com before the next renewal is processed. Product availability and available changes may vary.

Email info@supvito.com as soon as possible with your order number and the change you need. Our team will check the order’s status and confirm whether it can still be amended or stopped before dispatch. If your question is about a future subscription renewal, use Manage subscriptions before that renewal is processed.

Email info@supvito.com with your order number and a photograph of the item and its label if possible. Keep the product and packaging while our team checks the order and explains the next steps.

If a refund has been agreed and you would like an update, email info@supvito.com with your order number. Our team can check its status and the expected timing for your refund. Your bank or payment provider may take additional time to show a refund after it has been issued.

Use Manage subscriptions, open the subscription you want to cancel and complete the cancellation confirmation. There is no minimum order commitment. Complete cancellation before the next renewal order is processed; it will stop future renewals, not automatically cancel an order already processed or dispatched. Email info@supvito.com if you need help.

For current returns guidance, including the instructions and returns address applicable to your order, email info@supvito.com. Include your order number, the product and a brief description of your request so our team can help.

Enter your code in the discount-code field at checkout and apply it before completing payment. Check that the total updates. Codes are subject to their stated conditions, which may restrict combinations, products or subscription purchases.

Read our Privacy Policy for how personal information is collected, used and shared. Use the store’s secure checkout to enter payment details, and never email your full payment-card information. If you have a privacy question, contact info@supvito.com.

Email info@supvito.com or use the contact page. Include your order number and the email used at checkout for an order enquiry. Please do not send full payment-card details.

Follow the timing and serving instructions on the label of the particular formula you choose. Different products have different directions; do not exceed the recommended daily amount. If you need advice for your circumstances, ask a pharmacist or another appropriately qualified healthcare professional.

Ask your GP, pharmacist or another appropriately qualified healthcare professional before using a supplement with medication. Show them the full ingredient list and serving amount for each product, and tell them about other supplements you take.

Check with your GP, midwife or another appropriately qualified healthcare professional before taking a supplement during pregnancy or breastfeeding. Read the specific product’s warnings and ingredients; do not assume every formula is suitable.

Check the age restrictions on the individual product label. If you are considering a product for someone under 18, seek appropriate professional advice first and do not give an adult formula contrary to its label. Store supplements out of children’s reach.

Check the complete ingredient list and allergen information on the current product label. Ingredients can differ between formulas. If you have an allergy or are uncertain about an ingredient, contact info@supvito.com before ordering and seek appropriate professional advice. Do not use a product containing an ingredient you are allergic to.

Check the dietary-suitability information for the specific formula on its current product page and label. If vegan suitability is not clear for the product you want, email info@supvito.com before ordering. Dietary suitability is formula-specific.

Sweeteners and other ingredients should be checked on the current label for the formula you are considering. The full ingredient list is the reference for a particular product. If you have a question about a named sweetener or your dietary requirements, email info@supvito.com before ordering.

No. Food supplements are intended to supplement a varied, balanced diet and healthy lifestyle. They do not replace meals, a balanced diet or medical care. Follow the product label and do not exceed its recommended daily amount.

Start with your goal and compare the relevant product pages, ingredient lists, serving guidance and warnings. Check availability before ordering. If you would like help finding product information, contact info@supvito.com. For advice about a medical condition or which ingredients are suitable for you, ask a qualified healthcare professional.

Sign in to your customer account using the email address used to place the order. If an order is not visible or you need a copy of its details, email info@supvito.com with the order information. Use Manage subscriptions to manage upcoming subscription deliveries.

Supvito focuses on purpose-led supplement formulas in a gummy format. Compare each product’s ingredient list, serving guidance and any published test information on its product page so you can make an informed choice. Food supplements are not medicines, and experiences vary.

For a wholesale enquiry, email info@supvito.com with the subject line “Wholesale” and tell us about your business, location and the products you are interested in. We will discuss the options available.

There is no single guaranteed timescale or outcome. Follow the directions for your chosen formula and consider its product-specific information. If you are unsure whether it suits you, ask an appropriately qualified healthcare professional. Stop using it and seek advice if you experience an unexpected reaction.

Check the complete ingredient and nutrition information on the current label of the formula you are considering. Sugar, sweetener and colouring information is product-specific. If a particular ingredient matters to you and the label is unclear, email info@supvito.com before ordering.

Review the ingredients and daily amounts for every formula rather than assuming they can all be combined. A pharmacist or appropriately qualified healthcare professional can help check overlapping ingredients and suitability, especially if you take medication or other supplements. Do not exceed the directions for any product.