Returns

Supvito Return and Refund Policy

Last Updated: May 9, 2026

At Supvito, we are committed to your satisfaction. We understand that sometimes a product may not be exactly what you expected. This policy outlines the conditions under which returns, refunds, and exchanges are accepted for purchases made through our website.

1. Eligibility for Returns

Due to the nature of our products (dietary supplements), we can only accept returns for unopened and unused products in their original packaging. To be eligible for a return, your item must be:

• Unopened and unused: The product seal must be intact and show no signs of tampering or use.

• In its original packaging: All original boxes, labels, and protective materials must be included.

• Returned within 30 days of purchase: The return request must be initiated within 30 days from the date of your order.

• Accompanied by a valid proof of purchase: A receipt or order confirmation is required.

We cannot accept returns for:

• Opened or used products.

• Products not in their original condition or packaging.

• Products returned more than 30 days after purchase.

• Gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at [Your Contact Email] with your order number and a brief explanation of why you wish to return the product. Please include photos of the product if it arrived damaged or defective.

2. Receive Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your product back.

3. Package Your Item: Securely package the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

4. Ship Your Return: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days).

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at [Your Contact Email] with details and photos of the defective or damaged product.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Your Contact Email] with your order number and clear photos of the damage or defect. We will work with you to resolve the issue promptly, which may include a replacement or a full refund.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Contact Email].

7. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at info@supvito.com