Terms of service

Below are clean UK-focused drafts for Supvito. They assume:

• Supvito offers 30-day returns for unopened products

• Opened supplement bottles cannot be returned for change of mind

• You sell primarily to UK consumers

• Subscriptions may be offered

• The governing law is England and Wales

UK online customers ordinarily have 14 days after delivery to cancel, followed by another 14 days to return the goods. Sealed products that cannot safely be returned for health or hygiene reasons may be excluded once unsealed. Faulty goods have separate statutory protections, including a short-term right to reject that generally lasts 30 days. (Legislation.gov.uk)

Replace every [BRACKETED FIELD] before publishing.

Returns & Refunds Policy

Last updated: 20 July 2026

We hope you love your Supvito products. However, if something is not right, this policy explains how cancellations, returns and refunds work.

1. Change-of-mind returns

You may notify us that you wish to cancel your order within 14 days of receiving it, without giving a reason.

As an additional goodwill benefit, Supvito extends this period to 30 days from delivery for products that meet all of the following conditions:

• The product is unopened and unused

• The safety seal is completely intact

• The product remains in its original packaging

• The product is in a resalable condition

• You can provide proof of purchase

Because Supvito products are ingestible supplements, we cannot accept change-of-mind returns once a bottle has been opened or its safety seal has been broken. This does not affect your rights where a product is faulty, damaged, unsafe or not as described. The health-and-hygiene exception for qualifying sealed goods is contained in the Consumer Contracts Regulations. (Legislation.gov.uk)

2. How to request a return

To begin a return, email info@supvito.com with:

• Your full name

• Your order number

• The product you wish to return

• Confirmation that the safety seal remains intact

• Photographs where the product arrived damaged or incorrect

Please wait for our return instructions before sending anything back. Returns sent without sufficient information may take longer to process.

Products should be returned to:

Supvito Returns
[FULL RETURN ADDRESS]

Do not send returns to our registered office unless it is also the return address shown above.

3. Returning your product

For ordinary change-of-mind returns, you are responsible for the cost of returning the product.

We recommend using a tracked postal service and keeping your proof of postage. Supvito is not responsible for return parcels lost before they reach us.

If we supplied an incorrect, damaged or faulty product, we will cover reasonable return costs or provide another appropriate return method.

4. Refunds

Once your return arrives, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method.

Where you exercise your statutory cancellation right within 14 days:

• We will refund the price paid for the returned products

• If your entire order is returned, we will also refund the cost of our least expensive standard delivery option

• Additional amounts paid for express or premium delivery will not be refunded beyond the standard-delivery amount

• We will process the refund within 14 days of receiving the goods back, or receiving satisfactory evidence that they have been returned

For goodwill returns requested after the statutory 14-day period but within our 30-day return window, we will refund the product price, but original delivery charges will not normally be refunded. These statutory refund rules and timings are set out in UK distance-selling guidance. (GOV.UK)

Your bank or payment provider may require additional time to display the refund in your account.

5. Damaged, faulty or incorrect products

Please inspect your delivery when it arrives and contact info@supvito.com as soon as reasonably possible if:

• A product is damaged

• A product appears faulty or unsafe

• You receive the wrong product

• An item is missing from your order

• The product does not match its description

Include your order number and clear photographs of the product, packaging and shipping label.

Where goods are faulty, not of satisfactory quality, not fit for purpose or not as described, your legal rights are separate from our change-of-mind policy. Nothing in this policy limits those rights. UK law generally provides a 30-day short-term right to reject faulty goods, with repair, replacement or other remedies potentially available afterwards. (GOV.UK)

6. Products that cannot be returned for change of mind

We cannot accept change-of-mind returns for:

• Bottles with a broken or removed safety seal

• Opened, used or partially consumed supplements

• Products damaged after delivery through misuse or improper storage

• Products purchased from another retailer

• Free gifts or promotional products with no separate purchase price

This does not prevent you from contacting us where an item is faulty, damaged, incorrect or not as described.

7. Exchanges

We do not currently offer direct exchanges.

The fastest option is to return an eligible product for a refund and place a new order for the product you would prefer.

8. Subscriptions

Cancelling a subscription prevents future renewal orders from being charged, provided the cancellation is completed before the next order has been processed.

Cancelling a subscription does not automatically cancel an order that has already been processed or dispatched. Eligible subscription orders may still be returned under this policy.

9. Refused and undeliverable parcels

If an order is returned because the address provided was incomplete or incorrect, or because delivery was refused or not collected, we may deduct reasonable return or redelivery costs from any refund where permitted by law.

We will contact you before arranging redelivery or issuing a refund.

10. Contact us

For returns or refund enquiries, contact:

Email: info@supvito.com
Registered office: 31 pembridge villas
Nothing in this policy affects your statutory rights.

Optional cancellation form

You do not have to use this form. You may also cancel by emailing us clearly stating your decision.

To: [FULL LEGAL BUSINESS NAME], [RETURN ADDRESS], info@supvito.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Products:
[Insert products]

Order number:
[Insert order number]

Ordered on:
[Insert date]

Received on:
[Insert date]

Customer name:
[Insert name]

Customer address:
[Insert address]

Date:
[Insert date]

Terms of Service

Last updated: 20 July 2026

1. About these terms

These Terms of Service govern your use of supvito.com and any order placed through our website.

Throughout these terms, “Supvito”, “we”, “us” and “our” refer to:

Email: info@supvito.com

By using our website or placing an order, you agree to these terms. Please read them before purchasing.

Online sellers must clearly provide customers with key business, pricing, delivery, payment and cancellation information, including an email address and VAT number where applicable. (GOV.UK)

2. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to place an order through our website.

You are responsible for ensuring that the information provided during checkout is accurate and complete.

3. Our products

Supvito products are food supplements and are not medicinal products.

Product descriptions, ingredient lists, nutritional information, suggested use and warnings are provided on the relevant product page or packaging. You should always read the complete product label before use.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Do not exceed the recommended daily amount.

Our products and website content are not intended to diagnose, treat, cure or prevent any disease or medical condition. UK rules prohibit food products from making or implying disease-treatment, prevention or cure claims. (GOV.UK)

Speak with an appropriately qualified healthcare professional before using a supplement if you:

• Are pregnant or breastfeeding

• Are taking medication

• Have an existing medical condition

• Are under medical supervision

• Have known allergies or sensitivities

• Are considering giving the product to someone under 18

Stop using a product and seek appropriate advice if you experience an unexpected or adverse reaction.

4. Results and product appearance

Individual experiences and results may vary. No particular outcome is guaranteed.

Because our products may contain naturally derived ingredients, minor variations in colour, flavour, texture or appearance may occur between batches. These variations do not necessarily indicate a fault.

Product photography is presented as accurately as reasonably possible, but colours may appear slightly different depending on your screen.

5. Placing an order

When you submit an order, you are making an offer to purchase the selected products.

The automated order-receipt email confirms that we have received your order. It does not necessarily mean that we have accepted it.

A binding contract is formed when we send a dispatch confirmation, unless we expressly state otherwise.

We may decline or cancel an order before dispatch where:

• The product is unavailable

• Payment cannot be authorised

• The price or product information contained an obvious error

• We reasonably suspect fraud or unauthorised activity

• Delivery restrictions prevent us from fulfilling the order

• The order breaches these terms or applicable law

If payment has already been collected for a cancelled order, we will refund it.

6. Prices and payment

Prices are displayed in pounds sterling unless stated otherwise.

The total price, applicable taxes and delivery costs will be displayed before you complete checkout.

We accept the payment methods shown at checkout. Payment must be authorised before an order is dispatched.

We take reasonable care to ensure prices are correct. If an obvious pricing error occurs, we may contact you for instructions or cancel the affected order and refund any payment received.

7. Delivery

Available delivery methods, estimated times and charges are shown at checkout.

Delivery dates are estimates unless we expressly agree to a guaranteed date. We aim to deliver without undue delay and, unless another timeframe is agreed, within 30 days of the contract being formed. (GOV.UK)

You are responsible for providing a complete and accurate delivery address.

Responsibility for the products passes to you when they are delivered to you or to a person identified by you to receive them. Ownership passes once full payment has been received.

Please contact us if your parcel is delayed, missing or visibly damaged.

8. Cancellations, returns and refunds

Your cancellation, return and refund rights are explained in our Returns & Refunds Policy, which forms part of these terms.

Nothing in these terms limits your statutory rights relating to faulty, damaged, unsafe or incorrectly described goods.

9. Subscriptions

Where a product is offered as a subscription, the price, billing interval and any applicable discount will be shown before purchase.

By beginning a subscription, you authorise us or our payment provider to charge the selected payment method at the stated interval until the subscription is cancelled.

You may cancel future renewals through the subscription-management facility provided or by contacting info@supvito.com.

Cancellation must be completed before the next renewal order is processed. Cancelling prevents future renewals but does not automatically cancel an order already processed or dispatched.

We will give reasonable notice before making a material change to a subscription’s price or core terms. Subscription conditions should be clear about duration, renewals and cancellation, and terms that unexpectedly tie customers into continuing payments may be unfair. (GOV.UK)

10. Promotions and discount codes

Promotional offers may be subject to additional conditions displayed with the offer.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash

• Only one code may be used per order

• Codes cannot normally be combined

• Offers apply only during the stated promotional period

• Offers may be limited to particular products, customers or territories

We may withdraw or correct a promotion where it contains an obvious error, has been misused or cannot lawfully be fulfilled. This will not affect orders already validly accepted unless required by law.

11. Website use

You may use our website only for lawful personal purposes.

You must not:

• Attempt to gain unauthorised access to the website or its systems

• Introduce malicious code, viruses or harmful technology

• Interfere with the website’s security or operation

• Scrape or copy website content using automated methods without permission

• Use the website for fraudulent, misleading or unlawful activity

• Impersonate another person or submit false information

We may restrict access where we reasonably believe these terms have been breached.

12. Intellectual property

All branding, product names, logos, packaging designs, photographs, graphics, website designs, videos and written content on this website are owned by or licensed to Supvito.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, commercially exploit or publicly display our content without prior written permission.

13. Reviews and user content

Where you submit a review, image, comment or other content, you confirm that:

• It reflects your genuine experience

• It is accurate to the best of your knowledge

• You own it or have permission to share it

• It does not infringe another person’s rights

• It is not defamatory, discriminatory, abusive, unlawful or misleading

We may decline or remove content that breaches these standards. We will not knowingly edit reviews in a way that misrepresents the reviewer’s opinion.

14. Third-party services and links

Our website may use or link to third-party services, including payment providers, delivery companies, subscription-management services and social platforms.

Their own terms and privacy practices may apply when you use their services. We are not responsible for unrelated third-party websites that we do not control.

15. Website availability and errors

We aim to keep the website available and accurate, but we do not guarantee that it will always operate without interruption or error.

We may update, suspend or change parts of the website where reasonably necessary, including for maintenance, security, product updates or legal compliance.

16. Our responsibility to you

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Faulty goods

• Products that are not as described

• Any statutory consumer right that cannot legally be excluded

We are responsible for reasonably foreseeable loss caused by our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Our products are supplied for personal and domestic use. If you use them for commercial or resale purposes, we are not responsible for business losses such as loss of profit, revenue, opportunity or goodwill.

Terms that unfairly remove a business’s responsibility or restrict statutory consumer remedies may not be enforceable, which is why this section preserves those rights. (GOV.UK)

17. Privacy and cookies

Our handling of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Payment information may be processed directly by authorised third-party payment providers. Supvito does not necessarily store your complete payment-card details.

18. Changes to these terms

We may update these terms to reflect changes to our business, products, website or legal obligations.

The updated terms will be published on this page with a revised “last updated” date.

Changes will not retrospectively alter an order already accepted unless required by law or agreed with you.

19. Severability

If part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

A delay by us in enforcing a right does not mean that we have waived that right.

20. Governing law and disputes

These terms and any contract between you and Supvito are governed by the laws of England and Wales.

If you live in England or Wales, proceedings may be brought in the courts of England and Wales.

If you live in Scotland, you may ordinarily bring proceedings in either the Scottish courts or the courts of England and Wales.

If you live in Northern Ireland, you may ordinarily bring proceedings in either the Northern Irish courts or the courts of England and Wales.

We encourage you to contact us first so that we can try to resolve any issue directly.

21. Contact us

Questions about these terms may be sent to:

Email: info@supvito.com